Do you have an apology letter to write? How about a thank you letter?
When working as a fast food manager, we changed our store hours from being open 24 hours to closing at midnight. The business just wasn’t there to stay open all night. I had a customer try to come through the drive through, my employee told him that we were closed, sorry. The guy proceeded to yell and scream at my employee and even threatened him.
He then pulled into a parking lot next door and got out of his truck and started throwing beer cans at my store. I then called the police, but could only get a partial plate number. Well, as it turned out he called our 800 number that was listed on the window to complain, I then had his phone number, address and name.
The cops tracked him down and I actually got an apology letter that was addressed from the county court office. They made…
View original post 8 more words